{"id":54597,"date":"2026-02-04T21:17:46","date_gmt":"2026-02-04T21:17:46","guid":{"rendered":"https:\/\/www.umv.gov.co\/portal\/?p=54597"},"modified":"2026-03-19T21:10:09","modified_gmt":"2026-03-19T21:10:09","slug":"guia-ciudadana-para-reportar-una-via-en-mal-estado","status":"publish","type":"post","link":"https:\/\/www.umv.gov.co\/portal\/2026\/02\/04\/guia-ciudadana-para-reportar-una-via-en-mal-estado\/","title":{"rendered":"Gu\u00eda ciudadana para reportar una v\u00eda en mal estado"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]Con el objetivo de mejorar la movilidad y la seguridad de los habitantes de la capital, el Distrito tiene dispuestos diversos canales para que los ciudadanos sean parte activa en la recuperaci\u00f3n de la malla vial. Reportar un hueco es el primer paso para transformar el entorno urbano.\n\n<strong>\u00bfC\u00f3mo reportar un hueco a nivel Distrital?<\/strong>\n<ul>\n \t<li><strong>Atenci\u00f3n directa con la Unidad de Mantenimiento Vial (UMV)<\/strong><\/li>\n<\/ul>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1773948239364{margin-top: -20px !important;margin-bottom: 10px !important;background-color: #F3F3F3 !important;border-color: #000000 !important;}&#8221;]Si desea hacer su solicitud directamente con la entidad encargada de las reparaciones, la UMV cuenta con los siguientes puntos de contacto:[\/vc_column_text]<div class=\"pix-content-box card      vc_custom_1773949965300 custom-3df6cf53aceaa39d968fa665ca44d25e   rounded-10 shadow-sm shadow-hover-sm fly-sm animate-in bg- w-100  \"  data-anim-type=\"pix-3d-down-in\" data-anim-delay=\"0\" ><div class=\"scene scene-over\"><\/div><div class=\"\" style=\"z-index:30;position:relative;\"><div id=\"pix-feature-1638311808816-57cf51ad-81e0\" class=\"pix-feature-el media \"><div class=\"pix-feature-icon pix-feature-icon-outer mr-3 mw-100 d-flex text-primary animate-in\" data-anim-type=\"fade-in-up\" data-anim-delay=\"600\" style=\"font-size:30px;width:30px;aspect-ratio:1\/1 !important;position:relative;line-height:30px;text-align:center;\"><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-telephone-call-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M18.8832522,15.2149875 L16.6435199,14.9557395 C16.063686,14.888624 15.4834673,15.0781662 15.0550765,15.474642 L13.9101291,16.5342913 L13.9101291,16.5342913 C11.0247673,15.2272362 8.65046344,13.0476406 7.32012905,9.94429134 L8.40498315,8.93981673 C8.87321964,8.50627302 9.10646531,7.87531619 9.03281655,7.24145388 L8.78582632,5.11571837 C8.65834351,4.01853018 7.6655515,3.23242866 6.56836332,3.35991148 C6.52669972,3.36475239 6.48519872,3.37090276 6.44392189,3.37835345 L4.03181843,3.81375119 C3.42678981,3.92293172 2.99622204,4.46337942 3.02497102,5.07750767 C3.02497102,5.07750767 3.02497102,5.07750767 3.02497102,5.07750767 C3.46000713,14.3706349 9.54976692,20.5603505 18.9740596,20.9775141 C18.9740596,20.9775141 18.9740596,20.9775141 18.9740596,20.9775141 C19.5592738,21.0034184 20.0735032,20.5926686 20.177581,20.0162014 L20.6214816,17.5569921 C20.8176915,16.4699892 20.095561,15.4297396 19.0085581,15.2335297 C18.9669957,15.2260274 18.9252062,15.2198436 18.8832522,15.2149875 Z M14.65688,11.9445325 C14.5428348,11.3831122 14.2329913,10.8012737 13.7442644,10.3125468 C13.2552027,9.82348513 12.672902,9.51355207 12.1111253,9.39969712 M17.7787301,10.7276754 C17.578978,9.77989658 17.0243808,8.76423614 16.1584779,7.89833321 C15.2911804,7.03103574 14.2736427,6.4760476 13.3245571,6.27711874 M20.9052034,9.51129048 C20.6196813,8.17988563 19.8180518,6.72947998 18.5726915,5.48411965 C17.3251329,4.23656105 15.8718044,3.43430115 14.5384713,3.15010055\"\/><\/svg><\/div><div class=\"media-body text-left\"><h6 class=\"pix-feature-title  font-weight-bold   text-heading-default animate-in \" style=\"\" data-anim-type=\"fade-in-up\" data-anim-delay=\"700\">L\u00ednea Telef\u00f3nica:<\/h6><div class=\"pix-feature-content text-body-default text-18    text-justify animate-in\" style=\"padding-top:5px;\" data-anim-type=\"fade-in-up\" data-anim-delay=\"800\">Comun\u00edquese al 377 95 55 (ext. 1002).<\/div><\/div><\/div><\/div><\/div><div class=\"pix-content-box card      vc_custom_1773949294850 custom-3df6cf53aceaa39d968fa665ca44d25e   rounded-10 shadow-sm shadow-hover-sm fly-sm animate-in bg- w-100  \"  data-anim-type=\"pix-3d-down-in\" data-anim-delay=\"0\" ><div class=\"\" style=\"z-index:30;position:relative;\"><div id=\"pix-feature-1773946323067-4cd88e5d-4102\" class=\"pix-feature-el media \"><div class=\"pix-feature-icon pix-feature-icon-outer mr-3 mw-100 d-flex text-primary animate-in\" data-anim-type=\"fade-in-up\" data-anim-delay=\"600\" style=\"font-size:30px;width:30px;aspect-ratio:1\/1 !important;position:relative;line-height:30px;text-align:center;\"><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-building-5\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M6.20000005,3 L17.8,3 C18.4627417,3 19,3.53725832 19,4.20000005 L19,21 L19,21 L5,21 L5,4.20000005 C5,3.53725832 5.53725832,3 6.20000005,3 Z M5,13 L19,13 M12,13 L12,3 M5,8 L19,8 M9,21 L9,17 L15,17 L15,21\"\/><\/svg><\/div><div class=\"media-body text-left\"><h6 class=\"pix-feature-title  font-weight-bold   text-heading-default animate-in \" style=\"\" data-anim-type=\"fade-in-up\" data-anim-delay=\"700\">Atenci\u00f3n presencial:<\/h6><div class=\"pix-feature-content text-body-default text-18    text-justify animate-in\" style=\"padding-top:5px;\" data-anim-type=\"fade-in-up\" data-anim-delay=\"800\">Calle 26 No. 69-76, Edificio Elemento, Torre AIRE \u2013 piso 3. De lunes a viernes de 7:00 am a 4:30 pm. <br>\n(Jornada continua).<\/div><\/div><\/div><\/div><\/div><div class=\"pix-content-box card      vc_custom_1773949311673 custom-3df6cf53aceaa39d968fa665ca44d25e   rounded-10 shadow-sm shadow-hover-sm fly-sm animate-in bg- w-100  \"  data-anim-type=\"pix-3d-down-in\" data-anim-delay=\"0\" ><div class=\"\" style=\"z-index:30;position:relative;\"><div id=\"pix-feature-1773946539657-4541b1d4-f319\" class=\"pix-feature-el media \"><div class=\"pix-feature-icon pix-feature-icon-outer mr-3 mw-100 d-flex text-primary animate-in\" data-anim-type=\"fade-in-up\" data-anim-delay=\"600\" style=\"font-size:30px;width:30px;aspect-ratio:1\/1 !important;position:relative;line-height:30px;text-align:center;\"><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-map-pin-1\" viewBox=\"2 2 20 20\"><path fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" d=\"M15.2896633,11 L17.7967426,11 C18.4997906,11 19.1085107,11.488298 19.2610232,12.1746043 L20.5943565,18.1746043 C20.7740676,18.9833042 20.2641714,19.7845695 19.4554716,19.9642806 C19.3486343,19.9880222 19.2395194,20 19.1300759,20 L4.86992408,20 C4.04149695,20 3.36992408,19.3284271 3.36992408,18.5 C3.36992408,18.3905565 3.38190185,18.2814417 3.40564349,18.1746043 L4.73897682,12.1746043 C4.89148934,11.488298 5.50020944,11 6.20325741,11 L8.71719742,11 L8.71719742,11 M12.5737084,14.7390921 C15.1912361,11.6486572 16.5,9.19478845 16.5,7.37748584 C16.5,5.18874292 14.8994949,3 12,3 C9.10050506,3 7.5,5.18874292 7.5,7.37748584 C7.5,9.19478845 8.80876386,11.6486572 11.4262916,14.7390921 L11.4271084,14.738402 C11.6944366,15.0548012 12.1676412,15.0945812 12.4840405,14.827253 C12.5160908,14.8001735 12.5458121,14.7704522 12.5728916,14.738402 Z M12,8.83664779 C12.8284271,8.83664779 13.5,8.18335874 13.5,7.37748584 C13.5,6.57161295 12.8284271,5.9183239 12,5.9183239 C11.1715729,5.9183239 10.5,6.57161295 10.5,7.37748584 C10.5,8.18335874 11.1715729,8.83664779 12,8.83664779 Z\"\/><\/svg><\/div><div class=\"media-body text-left\"><h6 class=\"pix-feature-title  font-weight-bold   text-heading-default animate-in \" style=\"\" data-anim-type=\"fade-in-up\" data-anim-delay=\"700\">Canales Digitales:<\/h6><div class=\"pix-feature-content text-body-default text-18     animate-in\" style=\"padding-top:5px;\" data-anim-type=\"fade-in-up\" data-anim-delay=\"800\">A trav\u00e9s de la web oficial <a href=\"https:\/\/www.umv.gov.co\/portal\/\" target=\"_blank\"><strong>www.umv.gov.co<\/strong><\/a> en la secci\u00f3n &#8220;<a href=\"https:\/\/www.umv.gov.co\/portal\/pqrsfd\/\" target=\"_blank\"><strong>Atenci\u00f3n y Servicio a la Ciudadan\u00eda<\/strong><\/a>&#8221; o mediante el correo electr\u00f3nico <strong>atencionalciudadano@umv.gov.co.<\/strong><\/div><\/div><\/div><\/div><\/div><div class=\"pix-content-box card      vc_custom_1773949324021 custom-3df6cf53aceaa39d968fa665ca44d25e   rounded-10 shadow-sm shadow-hover-sm fly-sm animate-in bg- w-100  \"  data-anim-type=\"pix-3d-down-in\" data-anim-delay=\"0\" ><div class=\"\" style=\"z-index:30;position:relative;\"><div id=\"pix-feature-1773946715478-94c3333c-485b\" class=\"pix-feature-el media \"><div class=\"pix-feature-icon pix-feature-icon-outer mr-3 mw-100 d-flex text-primary animate-in\" data-anim-type=\"fade-in-up\" data-anim-delay=\"600\" style=\"font-size:30px;width:30px;aspect-ratio:1\/1 !important;position:relative;line-height:30px;text-align:center;\"><svg class=\"pixfort-icon \" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-social-1\" viewBox=\"2 2 20 20\"><g  stroke=\"none\" stroke-width=\"var(--pf-icon-stroke-width)\" fill=\"none\" fill-rule=\"evenodd\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M6.14489837,11 C9.91865854,11 11.9823984,7.92248 11.9823984,5.25376 C11.9823984,5.16636 11.9805894,5.07936 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stroke-width=\"var(--pf-icon-stroke-width)\"><\/path><\/g><\/svg><\/div><div class=\"media-body text-left\"><h6 class=\"pix-feature-title  font-weight-bold   text-heading-default animate-in \" style=\"\" data-anim-type=\"fade-in-up\" data-anim-delay=\"700\">Redes Sociales:<\/h6><div class=\"pix-feature-content text-body-default text-18    text-justify animate-in\" style=\"padding-top:5px;\" data-anim-type=\"fade-in-up\" data-anim-delay=\"800\">Puede enviar sus reportes mencionando a las cuentas oficiales en X: <a href=\"https:\/\/x.com\/umvbogota\" target=\"_blank\"><strong>@UMVbogota<\/strong><\/a>, Instagram: <a href=\"https:\/\/www.instagram.com\/umv.bogota\" target=\"_blank\"><strong>umv.bogota<\/strong><\/a> o Facebook: <a href=\"https:\/\/www.facebook.com\/unidadde.mantenimientovial\" target=\"_blank\"><strong>Unidad de Mantenimiento Vial<\/strong><\/a>.<\/div><\/div><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]El Distrito ofrece plataformas que permiten que el reporte llegue a las entidades competentes y se radique formalmente en el Sistema Distrital de Quejas y Soluciones (SDQS) para su seguimiento.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1773949722005{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: #FFFFFF !important;border-left-style: groove !important;border-right-style: groove !important;border-top-style: groove !important;border-bottom-style: groove !important;border-color: #000000 !important;}&#8221;]<ul>\n \t<li><strong>Portal Bogot\u00e1:<\/strong> Ingrese a <a href=\"https:\/\/bogota.gov.co\/\">bogota.gov.co<\/a>, secci\u00f3n <strong>&#8220;Yo Participo&#8221;<\/strong> y seleccione la opci\u00f3n <strong>&#8220;Reporta un hueco&#8221;<\/strong>. Deber\u00e1 completar sus datos y los detalles de la ubicaci\u00f3n. <strong><a href=\"https:\/\/bogota.gov.co\/yo-participo\/reporta-sdqs\/huecos\" target=\"_blank\" rel=\"noopener\"><u>Clic aqui para acceder.<\/u><\/a><\/strong><\/li>\n \t<li><strong>App Gobierno Abierto:<\/strong> Disponible para dispositivos m\u00f3viles. Use la opci\u00f3n <strong>&#8220;Reporte un hueco&#8221;<\/strong>, cargue una fotograf\u00eda, especifique la direcci\u00f3n y confirme el env\u00edo.<\/li>\n \t<li><strong>L\u00ednea 195:<\/strong> La l\u00ednea de atenci\u00f3n ciudadana de Bogot\u00e1 est\u00e1 disponible para recibir estos requerimientos de movilidad de manera telef\u00f3nica.<\/li>\n<\/ul>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1773949691292{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 8px !important;padding-right: 8px !important;padding-bottom: 8px !important;padding-left: 8px !important;background-color: #DD3333 !important;border-left-style: double !important;border-right-style: double !important;border-top-style: double !important;border-bottom-style: double !important;border-radius: 1px !important;border-color: #000000 !important;}&#8221;]<span style=\"color: #ffffff;\"><strong>Recomendaci\u00f3n:<\/strong> Para que la gesti\u00f3n sea efectiva, aseg\u00farese de brindar la <strong>direcci\u00f3n exacta<\/strong> y adjuntar <strong>fotos o videos<\/strong> del estado de la v\u00eda.<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]Con el objetivo de mejorar la movilidad y la seguridad de los habitantes de la capital, el Distrito tiene dispuestos diversos canales para que los ciudadanos sean parte activa en la recuperaci\u00f3n de la malla vial. Reportar un&#8230;","protected":false},"author":13,"featured_media":54599,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[36],"tags":[],"class_list":["post-54597","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"_links":{"self":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/posts\/54597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/comments?post=54597"}],"version-history":[{"count":12,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/posts\/54597\/revisions"}],"predecessor-version":[{"id":55852,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/posts\/54597\/revisions\/55852"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/media\/54599"}],"wp:attachment":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/media?parent=54597"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/categories?post=54597"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/tags?post=54597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}