{"id":437,"date":"2017-03-24T02:09:44","date_gmt":"2017-03-24T02:09:44","guid":{"rendered":"https:\/\/www.umv.gov.co\/portal\/?page_id=437"},"modified":"2026-01-18T19:32:08","modified_gmt":"2026-01-18T19:32:08","slug":"pqrsfd","status":"publish","type":"page","link":"https:\/\/www.umv.gov.co\/portal\/pqrsfd\/","title":{"rendered":"Peticiones, Quejas, Reclamos, Solicitudes, Felicitaciones y Denuncias"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row pix_particles_check=&#8221;&#8221; css=&#8221;.vc_custom_1725042895530{margin-top: -40px !important;}&#8221;][vc_column]<div class=\"pix-element-div w-100 text-left\"><span class=\"pix-badge-element h6 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1726177419738  \" style=\" \"><span class=\"text-white\" style=\"\">PETICIONES, QUEJAS, RECLAMOS, SOLICITUDES, FELICITACIONES Y DENUNCIAS<\/span><\/span><\/span><\/div>[\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221; css=&#8221;.vc_custom_1726177515101{margin-top: 10px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<a href=\"https:\/\/bogota.gov.co\/sdqs\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-37212 size-medium\" src=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2024\/01\/bogotateescucha-300x120.png\" alt=\"Sistema Distrital Bogot\u00e1 te Escucha\" width=\"300\" height=\"120\" srcset=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2024\/01\/bogotateescucha-300x120.png 300w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2024\/01\/bogotateescucha.png 552w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_btn title=&#8221;<b>Crear Petici\u00f3n<\/b>\nAqu\u00ed podr\u00e1s registrar tus peticiones ciudadanas para que sean atendidas por una Entidad Distrital en Bogot\u00e1.&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#dd3333&#8243; size=&#8221;lg&#8221; align=&#8221;center&#8221; i_icon_fontawesome=&#8221;far fa-id-card&#8221; css=&#8221;.vc_custom_1614099325943{margin-top: 0px !important;}&#8221; button_block=&#8221;true&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fbogota.gov.co%2Fsdqs||target:%20_blank|&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_btn title=&#8221;<b>Consultar Petici\u00f3n<\/b>\nAqu\u00ed podr\u00e1s consultar las peticiones que ya registraste en el sistema Distrital Bogot\u00e1 te escucha&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#dd3333&#8243; size=&#8221;lg&#8221; align=&#8221;center&#8221; i_icon_fontawesome=&#8221;fas fa-money-check&#8221; button_block=&#8221;true&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fwww.bogota.gov.co%2Fsdqs%2Fconsultar-peticion||target:%20_blank|&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_btn title=&#8221;<b>Respuesta a peticiones de redes sociales<\/b>\nAqu\u00ed podr\u00e1s consultar las peticiones realizadas por las Redes Sociales de la Entidad&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#dd3333&#8243; size=&#8221;lg&#8221; align=&#8221;center&#8221; i_icon_fontawesome=&#8221;fab fa-facebook-square&#8221; button_block=&#8221;true&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fpqrsfd%2Frespuesta-a-redes-sociales%2F&#8221;][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;2\/3&#8243;]<div class=\"pix-content-box card vc_custom_1768764633190    rounded-lg w-100\"><div  style=\"z-index:30;position:relative;\">[vc_column_text css=&#8221;.vc_custom_1768764609723{background-color: #F2F2F20F !important;border-color: #00000014 !important;}&#8221;]Si usted considera que la solicitud de informaci\u00f3n pone en riesgo su integridad o la de su familia, podr\u00e1 solicitar ante el Ministerio P\u00fablico (Procuradur\u00eda General de la Naci\u00f3n) el procedimiento especial de solicitud con identificaci\u00f3n reservada (Par\u00e1grafo del Art\u00edculo 4 de la Ley de Transparencia y de Derecho de Acceso a la Informaci\u00f3n P\u00fablica -Ley 1712 de 2014).\n<h6>Para acceder al formulario y presentar la solicitud haga clic en el siguiente enlace:\n<strong><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/www.procuraduria.gov.co\/Procuraduria-delegada-ldefensa-patrimonio-publico-transparencia-integridad\/Pages\/que-es.aspx\" target=\"_blank\" rel=\"noopener\">Procuradur\u00eda General de la Naci\u00f3n- SIPIR<\/a><\/span><\/strong><\/h6>[\/vc_column_text]<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"pix-content-box card vc_custom_1725045362598    rounded-lg w-100\"><div  style=\"z-index:30;position:relative;\">[vc_single_image image=&#8221;20690&#8243; img_size=&#8221;270 x 106&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;.vc_custom_1725045400117{margin-top: 30px !important;}&#8221; link=&#8221;https:\/\/gobiernoabiertobogota.gov.co\/&#8221;]<\/div><\/div>[\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_tta_accordion title_tag=&#8221;h6&#8243; section_title_tag=&#8221;h6&#8243; style=&#8221;outline&#8221; color=&#8221;mulled-wine&#8221; active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1768669837839{margin-top: 30px !important;}&#8221;][vc_tta_section title=&#8221;<b>Folleto Servicio a la Ciudadan\u00eda y Grupos de Valor<\/b>&#8221; tab_id=&#8221;folleto&#8221;][vc_column_text css=&#8221;.vc_custom_1753797350732{margin-top: -10px !important;margin-bottom: 0px !important;}&#8221;]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-49196 size-full\" src=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/07\/Plegable-servicio-al-ciudadano-2025-1_page-0001.jpg\" alt=\"Folleto Servicio a la Ciudadan\u00eda y Grupos de Valor\" width=\"1650\" height=\"1275\" srcset=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/07\/Plegable-servicio-al-ciudadano-2025-1_page-0001.jpg 1650w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/07\/Plegable-servicio-al-ciudadano-2025-1_page-0001-300x232.jpg 300w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/07\/Plegable-servicio-al-ciudadano-2025-1_page-0001-1024x791.jpg 1024w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/07\/Plegable-servicio-al-ciudadano-2025-1_page-0001-768x593.jpg 768w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/07\/Plegable-servicio-al-ciudadano-2025-1_page-0001-1536x1187.jpg 1536w\" sizes=\"auto, (max-width: 1650px) 100vw, 1650px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-49197 size-full\" src=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/07\/Plegable-servicio-al-ciudadano-2025-1_page-0002.jpg\" alt=\"Folleto Servicio a la Ciudadan\u00eda y Grupos de Valor\" width=\"1650\" height=\"1275\" srcset=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/07\/Plegable-servicio-al-ciudadano-2025-1_page-0002.jpg 1650w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/07\/Plegable-servicio-al-ciudadano-2025-1_page-0002-300x232.jpg 300w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/07\/Plegable-servicio-al-ciudadano-2025-1_page-0002-1024x791.jpg 1024w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/07\/Plegable-servicio-al-ciudadano-2025-1_page-0002-768x593.jpg 768w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/07\/Plegable-servicio-al-ciudadano-2025-1_page-0002-1536x1187.jpg 1536w\" sizes=\"auto, (max-width: 1650px) 100vw, 1650px\" \/>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221; css=&#8221;.vc_custom_1726177503902{margin-top: 10px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"pix-element-div w-100 text-left\"><span class=\"pix-badge-element h6 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1726177434046  \" style=\" \"><span class=\"text-white\" style=\"\">DERECHO DE PETICI\u00d3N<\/span><\/span><\/span><\/div>[vc_column_text css=&#8221;&#8221;]<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/t-tm3Lx54co?si=HcfX2VisDYCykkzQ\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"pix-element-div w-100 text-left\"><span class=\"pix-badge-element h6 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1726177445202  \" style=\" \"><span class=\"text-white\" style=\"\">DENUNCIAS POR ACTOS DE CORRUPCI\u00d3N<\/span><\/span><\/span><\/div>[vc_column_text css=&#8221;&#8221;]<iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/Lv77zU57Cac?si=cNxU9Qnpo4ek9h0i\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"pix-element-div w-100 text-left\"><span class=\"pix-badge-element h6 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1726177457275  \" style=\" \"><span class=\"text-white\" style=\"\">TIEMPOS DE RESPUESTA PARA SUS PETICIONES<\/span><\/span><\/span><\/div>[vc_column_text css=&#8221;&#8221;]<iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/Lq18gXVJLcA?si=dFpPzHlZoj_CipBC\" width=\"545\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"pix-element-div w-100 text-left\"><span class=\"pix-badge-element h6 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1749237616256  \" style=\" \"><span class=\"text-white\" style=\"\">DEFENSOR DEL CIUDADANO<\/span><\/span><\/span><\/div>[vc_column_text css=&#8221;&#8221;]<iframe loading=\"lazy\" width=\"545\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/x_qszrB-QtU?si=UrVY3q5nn-BKxpds\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<strong>Para registrar una petici\u00f3n debe seleccionar&nbsp; la Entidad:<\/strong>\n<div class=\"bs-shortcode-alert alert alert-danger\">\n\n<b>UMV- UNIDAD DE MANTENIMIENTO VIAL<\/b><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_btn title=&#8221;CONSULTAR DESCRIPCI\u00d3N Y TIPOS DE PETICIONES&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#dd3333&#8243; size=&#8221;lg&#8221; align=&#8221;center&#8221; i_icon_fontawesome=&#8221;far fa-file-pdf&#8221; button_block=&#8221;true&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2021%2F11%2FInfografia-Derechos-de-Peticion.pdf|target:_blank&#8221;][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/HDXC2yGB_aQ?si=GKZRVCEhPYiig4Ym\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/vlZUEZEp0qY?si=D_m--pus4qtBqRWH\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1566832684915{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;]<iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/RROyRbwKZqM\" width=\"360\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1566832744562{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;]<iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/_6L6hM_uvLM\" width=\"360\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1566832916634{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;]<iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/JUBqCVDRkhQ\" width=\"360\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1768764724764{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;background-color: #F2F2F2 !important;border-left-style: double !important;border-right-style: double !important;border-top-style: double !important;border-bottom-style: double !important;border-color: #000000 !important;}&#8221;]<center><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-6732 size-full aligncenter\" src=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2018\/10\/logo_escucha.jpg\" alt=\"Logo Bogot\u00e1 Te escucha\" width=\"137\" height=\"52\"><\/center><strong>Funciones Unidad de Mantenimiento Vial:<\/strong>\n<p class=\"x_MsoBodyText\"><span lang=\"ES-TRAD\">Seg\u00fan el Art. 109 del Acuerdo 257&nbsp;<i>\u201cNaturaleza jur\u00eddica, objeto y funciones b\u00e1sicas de la Unidad Administrativa Especial de Rehabilitaci\u00f3n y Mantenimiento Vial\u201d,&nbsp;<\/i>donde se establecen como funciones b\u00e1sicas:<\/span><\/p>\n\n<ol>\n \t<li><i>Programar y ejecutar los planes y proyectos de rehabilitaci\u00f3n y mantenimiento de la malla vial local.<\/i><\/li>\n<\/ol>\n<ol>\n \t<li><i>Suministrar la informaci\u00f3n para mantener actualizado el Sistema de Gesti\u00f3n de la Malla Vial del Distrito Capital, con toda la informaci\u00f3n de las acciones que se ejecuten.<\/i><\/li>\n \t<li><i>Programar y ejecutar las acciones de mantenimiento y aquellas que sean necesarias para atender las situaciones imprevistas que dificulten la movilidad en la red vial de la ciudad.<\/i><\/li>\n \t<li><i>Atender la construcci\u00f3n y desarrollo de obras espec\u00edficas que se requieran para complementar la acci\u00f3n de otros organismos y entidades como la Secretar\u00eda de Ambiente y el Fondo de Prevenci\u00f3n y Atenci\u00f3n de Emergencias &#8211;&nbsp;&nbsp;FOPAE o quienes hagan sus veces.<\/i><\/li>\n<\/ol>[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column]<span class=\"pix-badge-element h6 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-primary-light  vc_custom_1725042361735  \" style=\" \"><span class=\"text-primary\" style=\"\"><\/span><\/span><\/span>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row pix_particles_check=&#8221;&#8221; css=&#8221;.vc_custom_1725042895530{margin-top: -40px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221; css=&#8221;.vc_custom_1726177515101{margin-top: 10px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_column_text][\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Crear Petici\u00f3n Aqu\u00ed podr\u00e1s registrar tus peticiones ciudadanas para que sean atendidas por una Entidad Distrital en Bogot\u00e1.&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#dd3333&#8243; size=&#8221;lg&#8221; align=&#8221;center&#8221; i_icon_fontawesome=&#8221;far fa-id-card&#8221; css=&#8221;.vc_custom_1614099325943{margin-top: 0px !important;}&#8221; button_block=&#8221;true&#8221; add_icon=&#8221;true&#8221;&#8230;","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-437","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/pages\/437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/comments?post=437"}],"version-history":[{"count":4,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/pages\/437\/revisions"}],"predecessor-version":[{"id":54269,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/pages\/437\/revisions\/54269"}],"wp:attachment":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/media?parent=437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}