{"id":409,"date":"2017-03-24T00:26:24","date_gmt":"2017-03-24T00:26:24","guid":{"rendered":"https:\/\/www.umv.gov.co\/portal\/?page_id=409"},"modified":"2026-03-12T00:00:52","modified_gmt":"2026-03-12T00:00:52","slug":"defensor-del-ciudadano","status":"publish","type":"page","link":"https:\/\/www.umv.gov.co\/portal\/pqrsfd\/defensor-del-ciudadano\/","title":{"rendered":"Defensor del Ciudadano"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row pix_particles_check=&#8221;&#8221; css=&#8221;.vc_custom_1725050776168{margin-top: -20px !important;}&#8221;][vc_column][vc_tta_tabs style=&#8221;outline&#8221; color=&#8221;mulled-wine&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;<b>Video Presentaci\u00f3n<\/b>&#8221; tab_id=&#8221;1630002886462-eea9e0a2-d99d&#8221;][vc_column_text css=&#8221;&#8221;]<center><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/x_qszrB-QtU?si=p_eeUDWG_b-L2EpZ\" width=\"1000\" height=\"515\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/center>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;<b>Defensor del ciudadano<\/b>&#8221; tab_id=&#8221;1630002886447-fff40f4c-2a08&#8243;]<span class=\"pix-badge-element h5 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1725051165027  \" style=\" \"><span class=\"text-white\" style=\"\">Funciones del Defensor Ciudadano:<\/span><\/span><\/span>[vc_column_text css=&#8221;&#8221;]<p align=\"justify\"><strong>a.<\/strong>&nbsp; Garantizar la implementaci\u00f3n de la Pol\u00edtica P\u00fablica Distrital de Servicio a la&nbsp;Ciudadan\u00eda en la entidad u organismo distrital, as\u00ed como el cumplimiento de la normatividad&nbsp;en relaci\u00f3n con la atenci\u00f3n y prestaci\u00f3n del servicio a la ciudadan\u00eda, haciendo seguimiento y verificando su cumplimiento.<\/p>\n<p align=\"justify\"><strong>b.<\/strong>&nbsp;Velar por la disposici\u00f3n de los recursos necesarios para la prestaci\u00f3n del servicio y atenci\u00f3n a la ciudadan\u00eda de acuerdo con lo establecido en la Pol\u00edtica P\u00fablica Distrital de Servicio a la Ciudadan\u00eda, que permitan el posicionamiento estrat\u00e9gico de &nbsp;la dependencia de atenci\u00f3n a la ciudadan\u00eda en su entidad.<\/p>\n<p align=\"justify\"><strong>c.<\/strong>&nbsp;Proponer y adoptar las medidas necesarias para garantizar que la ciudadan\u00eda obtenga respuestas a los requerimientos interpuestos a trav\u00e9s de los &nbsp;diferentes canales &nbsp;de interacci\u00f3n, en el marco de lo establecido para el Sistema Distrital de Quejas y Soluciones .- SDQS.<\/p>\n<p align=\"justify\"><strong>d.<\/strong>&nbsp;Realizar el seguimiento estrat\u00e9gico al componente de atenci\u00f3n a la ciudadania y a los planes de mejoramiento y acciones formuladas para&nbsp;fortalecer el servicio a la ciudadan\u00eda en su entidad.<\/p>\n<p align=\"justify\"><strong>e.<\/strong>&nbsp;Velar por el cumplimiento de las normas legales o internas que rigen el desarrollo de los&nbsp;tr\u00e1mites o servicios que ofrece o presta la entidad, para dar una respuesta de fondo, lo cual no quiere decir que siempre ser\u00e1 &nbsp;en concordancia a las expectativas de los ciudadanos.<\/p>\n<p align=\"justify\"><strong>f.<\/strong>&nbsp;&nbsp;Las dem\u00e1s que se requieran para el ejercicio eficiente de la funci\u00f3n asignada.<\/p>\n\n<center><\/center>[\/vc_column_text]<span class=\"pix-badge-element h5 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1725051173548  \" style=\" \"><span class=\"text-white\" style=\"\">Datos del defensor ciudadano:<\/span><\/span><\/span>[vc_column_text css=&#8221;&#8221;]<table border=\"0\" width=\"90%\" align=\"center\">\n<tbody>\n<tr>\n<td width=\"33%\">\n<h6 align=\"center\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-53165 aligncenter\" src=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/12\/cesar_cardenas-1.jpg\" alt=\"C\u00e9sar Oswaldo C\u00e1rdenas Benavides\" width=\"201\" height=\"200\" srcset=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/12\/cesar_cardenas-1.jpg 201w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/12\/cesar_cardenas-1-150x150.jpg 150w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/12\/cesar_cardenas-1-75x75.jpg 75w\" sizes=\"auto, (max-width: 201px) 100vw, 201px\" \/><\/h6>\n<\/td>\n<td width=\"67%\">\n<h6><strong>C\u00e9sar Oswaldo C\u00e1rdenas Benavides<\/strong><\/h6>\nJefe de la Oficina de Servicio a la Ciudadana y Sostenibilidad\n\nCorreo Electr\u00f3nico: &nbsp;<strong>defensor.ciudadano@umv.gov.co<\/strong>\n\nConmutador: (+57) 601 &#8211; 3779555<\/td>\n<\/tr>\n<\/tbody>\n<\/table>[\/vc_column_text][vc_btn title=&#8221;Descargar Resoluci\u00f3n&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#a9b71b&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2023%2F07%2FRESOLUCION-588-2023-DEFENSOR-DEL-CIUDADANO.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;<b>Informes de Gesti\u00f3n<\/b>&#8221; tab_id=&#8221;informes-de-gestion&#8221;][vc_btn title=&#8221;Informe Anual de Buenas pr\u00e1cticas implementadas para mejorar la prestaci\u00f3n del servicio vigencia 2024&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#a9b71b&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2025%2F03%2FINFORME-BUENAS-PRACTICAS-SERV.-AL-CIUADAD.-2024.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano II Semestre de 2025&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#dd3333&#8243; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2026%2F01%2FInforme-de-Gestion-Defensor-de-la-Ciudadania-II-Semestre-de-2025.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano I Semestre de 2025&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#dd3333&#8243; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2025%2F07%2FInforme-de-Gestion-Defensor-de-la-Ciudadania-I-Semestre-de-2025.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano II Semestre de 2024&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#dd3333&#8243; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2025%2F02%2FINFORME-DEFENSOR-DE-LA-CIUDADANIA-II-SEMESTRE-2024.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano I Semestre de 2024&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#dd3333&#8243; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2024%2F09%2FINFORME-DEFENSOR-DE-LA-CIUDADANIA-I-SEMESTRE-2024-1.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column]<span class=\"pix-badge-element h6 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1773273597672  \" style=\" \"><span class=\"text-white\" style=\"\">VIGENCIA 2025<\/span><\/span><\/span>[\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_btn title=&#8221;Informe Anual de Buenas pr\u00e1cticas implementadas para mejorar la prestaci\u00f3n del servicio vigencia 2025&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#DD3333&#8243; gradient_custom_color_2=&#8221;#DD3333&#8243; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2026%2F03%2FINFORME-BUENAS-PRACTICAS-SERV.-AL-CIUADAD.-2025.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column]<span class=\"pix-badge-element h6 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1743425192497  \" style=\" \"><span class=\"text-white\" style=\"\">VIGENCIA 2023<\/span><\/span><\/span>[\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_btn title=&#8221;Informe Anual de Buenas pr\u00e1cticas implementadas para mejorar la prestaci\u00f3n del servicio vigencia 2023&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#DD3333&#8243; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2024%2F01%2FINFORME-BUENAS-PRACTICAS-SERVICIO-AL-CIUADADANO-ANO-2023.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano Julio 2023-Diciembre 2023&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#dd3333&#8243; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2024%2F01%2FINFORME-II-SEMESTRE-2023-DEFENSOR-CIUDADANIA.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano Enero 2023-Junio 2023&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#dd3333&#8243; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2023%2F07%2FINFORME-I-SEMESTRE-2023-DEFENSOR-CIUDADANIA.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column]<span class=\"pix-badge-element h6 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1743425232258  \" style=\" \"><span class=\"text-white\" style=\"\">VIGENCIAS ANTERIORES<\/span><\/span><\/span>[\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_btn title=&#8221;Informe Anual de Buenas pr\u00e1cticas implementadas para mejorar la prestaci\u00f3n del servicio vigencia 2022&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#a9b71b&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2023%2F01%2FINFORME-BUENAS-PRACTICAS-SERV.-CIUDADANO-UAERMV-ANO-2022.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano Julio 2022-Diciembre 2022&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#a9b71b&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2023%2F01%2FINFORME-II-SEMESTRE-2022-DEFENSOR-CIUDADANIA-ENERO-17-2022.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano Enero 2022-Junio 2022&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#a9b71b&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2022%2F07%2FINFORME-I-SEMESTRE-2022-DEFENSOR-CIUDADANO-JULIO-25-2022.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano Julio 2021-Diciembre 2021&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#a9b71b&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2022%2F01%2FINFORME-II-SEMESTRE-2021-DEFENSOR-CIUDADANO-ENERO-24-2022.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano Julio de 2020 a Junio de 2021&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#a9b71b&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2021%2F07%2F120211180078423_00004_angelamalagon_1627399007.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano Junio de 2019 a Junio de 2020&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#a9b71b&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2020%2F11%2F20201120047662_Defensora-de-la-ciudadan%C3%ADa.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:%20_blank|&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano primer semestre 2019&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#a9b71b&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2020%2F05%2FInforme-Defensora-ciudadano-1er-semestre-2019.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:%20_blank|&#8221;][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano Segundo semestre 2018&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#a9b71b&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2019%2F02%2FInforme-Defensor-Ciudadano-2018-2-1.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:%20_blank|&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano primer semestre 2018&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#a9b71b&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2018%2F06%2F20181180036843-1.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:%20_blank|&#8221;][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano primer semestre 2017&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#a9b71b&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2017%2F12%2F2017-12-15-Informe-Defensor-del-Ciudadano-2017-1.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:%20_blank|&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row pix_particles_check=&#8221;&#8221; css=&#8221;.vc_custom_1725050776168{margin-top: -20px !important;}&#8221;][vc_column][vc_tta_tabs style=&#8221;outline&#8221; color=&#8221;mulled-wine&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;Video Presentaci\u00f3n&#8221; tab_id=&#8221;1630002886462-eea9e0a2-d99d&#8221;][vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Defensor del ciudadano&#8221; tab_id=&#8221;1630002886447-fff40f4c-2a08&#8243;][vc_column_text css=&#8221;&#8221;]a.&nbsp; Garantizar la implementaci\u00f3n de la Pol\u00edtica P\u00fablica Distrital de Servicio a la&nbsp;Ciudadan\u00eda en la entidad u organismo distrital, as\u00ed como el cumplimiento de&#8230;","protected":false},"author":1,"featured_media":0,"parent":437,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-409","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/pages\/409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/comments?post=409"}],"version-history":[{"count":4,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/pages\/409\/revisions"}],"predecessor-version":[{"id":55529,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/pages\/409\/revisions\/55529"}],"up":[{"embeddable":true,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/pages\/437"}],"wp:attachment":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/media?parent=409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}