{"id":409,"date":"2017-03-24T00:26:24","date_gmt":"2017-03-24T00:26:24","guid":{"rendered":"https:\/\/www.umv.gov.co\/portal\/?page_id=409"},"modified":"2026-07-31T03:44:22","modified_gmt":"2026-07-31T03:44:22","slug":"defensor-del-ciudadano","status":"publish","type":"page","link":"https:\/\/www.umv.gov.co\/portal\/pqrsfd\/defensor-del-ciudadano\/","title":{"rendered":"Defensor del Ciudadano"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row pix_particles_check=&#8221;&#8221; pix_background_effect=&#8221;&#8221; css=&#8221;.vc_custom_1725050776168{margin-top: -20px !important;}&#8221;][vc_column pix_background_effect=&#8221;&#8221;]<span class=\"pix-badge-element h3 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-white  vc_custom_1785469333498  \" style=\" \"><span class=\"text-black\" style=\"\">Defensor del ciudadano<\/span><\/span><\/span>[vc_separator color=&#8221;custom&#8221; css=&#8221;&#8221; accent_color=&#8221;#CA2B1D&#8221;][vc_tta_tabs style=&#8221;outline&#8221; color=&#8221;mulled-wine&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;<b>Video Presentaci\u00f3n<\/b>&#8221; tab_id=&#8221;1630002886462-eea9e0a2-d99d&#8221;][vc_column_text css=&#8221;&#8221;]\r\n\r\n<center><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/x_qszrB-QtU?si=p_eeUDWG_b-L2EpZ\" width=\"1000\" height=\"515\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/center>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;<b>Defensor del ciudadano<\/b>&#8221; tab_id=&#8221;1630002886447-fff40f4c-2a08&#8243;]<span class=\"pix-badge-element h5 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1725051165027  \" style=\" \"><span class=\"text-white\" style=\"\">Funciones del Defensor Ciudadano:<\/span><\/span><\/span>[vc_column_text css=&#8221;&#8221;]\r\n<p align=\"justify\"><strong>a.<\/strong>\u00a0 Garantizar la implementaci\u00f3n de la Pol\u00edtica P\u00fablica Distrital de Servicio a la\u00a0Ciudadan\u00eda en la entidad u organismo distrital, as\u00ed como el cumplimiento de la normatividad\u00a0en relaci\u00f3n con la atenci\u00f3n y prestaci\u00f3n del servicio a la ciudadan\u00eda, haciendo seguimiento y verificando su cumplimiento.<\/p>\r\n<p align=\"justify\"><strong>b.<\/strong>\u00a0Velar por la disposici\u00f3n de los recursos necesarios para la prestaci\u00f3n del servicio y atenci\u00f3n a la ciudadan\u00eda de acuerdo con lo establecido en la Pol\u00edtica P\u00fablica Distrital de Servicio a la Ciudadan\u00eda, que permitan el posicionamiento estrat\u00e9gico de \u00a0la dependencia de atenci\u00f3n a la ciudadan\u00eda en su entidad.<\/p>\r\n<p align=\"justify\"><strong>c.<\/strong>\u00a0Proponer y adoptar las medidas necesarias para garantizar que la ciudadan\u00eda obtenga respuestas a los requerimientos interpuestos a trav\u00e9s de los \u00a0diferentes canales \u00a0de interacci\u00f3n, en el marco de lo establecido para el Sistema Distrital de Quejas y Soluciones .- SDQS.<\/p>\r\n<p align=\"justify\"><strong>d.<\/strong>\u00a0Realizar el seguimiento estrat\u00e9gico al componente de atenci\u00f3n a la ciudadania y a los planes de mejoramiento y acciones formuladas para\u00a0fortalecer el servicio a la ciudadan\u00eda en su entidad.<\/p>\r\n<p align=\"justify\"><strong>e.<\/strong>\u00a0Velar por el cumplimiento de las normas legales o internas que rigen el desarrollo de los\u00a0tr\u00e1mites o servicios que ofrece o presta la entidad, para dar una respuesta de fondo, lo cual no quiere decir que siempre ser\u00e1 \u00a0en concordancia a las expectativas de los ciudadanos.<\/p>\r\n<p align=\"justify\"><strong>f.<\/strong>\u00a0\u00a0Las dem\u00e1s que se requieran para el ejercicio eficiente de la funci\u00f3n asignada.<\/p>\r\n\r\n<center><\/center>[\/vc_column_text]<span class=\"pix-badge-element h5 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1725051173548  \" style=\" \"><span class=\"text-white\" style=\"\">Datos del defensor ciudadano:<\/span><\/span><\/span>[vc_column_text css=&#8221;&#8221;]\r\n<table border=\"0\" width=\"90%\" align=\"center\">\r\n<tbody>\r\n<tr>\r\n<td width=\"33%\">\r\n<h6 align=\"center\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-53165 aligncenter\" src=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/12\/cesar_cardenas-1.jpg\" alt=\"C\u00e9sar Oswaldo C\u00e1rdenas Benavides\" width=\"201\" height=\"200\" srcset=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/12\/cesar_cardenas-1.jpg 201w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/12\/cesar_cardenas-1-150x150.jpg 150w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2025\/12\/cesar_cardenas-1-75x75.jpg 75w\" sizes=\"auto, (max-width: 201px) 100vw, 201px\" \/><\/h6>\r\n<\/td>\r\n<td width=\"67%\">\r\n<h6><strong>C\u00e9sar Oswaldo C\u00e1rdenas Benavides<\/strong><\/h6>\r\nJefe de la Oficina de Servicio a la Ciudadana y Sostenibilidad\r\n\r\nCorreo Electr\u00f3nico: \u00a0<strong>defensor.ciudadano@umv.gov.co<\/strong>\r\n\r\nConmutador: (+57) 601 &#8211; 3779555<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n[\/vc_column_text][vc_btn title=&#8221;Descargar Resoluci\u00f3n&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#a9b71b&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2023%2F07%2FRESOLUCION-588-2023-DEFENSOR-DEL-CIUDADANO.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;<b>Informes de Gesti\u00f3n<\/b>&#8221; tab_id=&#8221;informes-de-gestion&#8221;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano I Semestre de 2026&#8243; style=&#8221;gradient-custom&#8221; gradient_custom_color_2=&#8221;#dd3333&#8243; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; custom_onclick=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.umv.gov.co%2Fportal%2Fwp-content%2Fuploads%2F2026%2F07%2Finforme-de-gestion-defensor-de-la-ciudadania-I-semestre-2026.pdf|title:Resoluci%C3%B3n%20Defensor%20del%20Ciudadano|target:_blank&#8221;][vc_btn title=&#8221;Informe gesti\u00f3n Defensor del Ciudadano II Semestre de 2025&#8243; 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