{"id":18147,"date":"2021-09-28T00:08:11","date_gmt":"2021-09-28T00:08:11","guid":{"rendered":"https:\/\/www.umv.gov.co\/portal\/?page_id=18147"},"modified":"2026-02-12T21:02:49","modified_gmt":"2026-02-12T21:02:49","slug":"canales-de-atencion","status":"publish","type":"page","link":"https:\/\/www.umv.gov.co\/portal\/canales-de-atencion\/","title":{"rendered":"Canales de Atenci\u00f3n"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row pix_particles_check=&#8221;&#8221;][vc_column]<span class=\"pix-badge-element h5 d-inline-flex mr-1 \"  ><span class=\"badge secondary-font   vc_custom_1768764206778  \" style=\"background:#F2F2F2; \"><span class=\"text-primary\" style=\"\">La Unidad Administrativa Especial de Rehabilitaci\u00f3n y Mantenimiento Vial, ha dispuesto de los siguientes canales de atenci\u00f3n:<\/span><\/span><\/span>[\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;]<span class=\"pix-badge-element h6 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1725048535084  \" style=\" \"><span class=\"text-white\" style=\"\">CANALES DE COMUNICACI\u00d3N DE LA UNIDAD DE MANTENIMIENTO VIAL:<\/span><\/span><\/span>[vc_column_text css=&#8221;&#8221;]<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/V2WKGF2xojc?si=SQJ5tKj_e1IVOSC2\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen=\"\"><\/iframe>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<span class=\"pix-badge-element h6 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1725048543791  \" style=\" \"><span class=\"text-white\" style=\"\">CHAT VIRTUAL UMV:<\/span><\/span><\/span>[vc_column_text css=&#8221;&#8221;]<iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/rfBXEK5kwD8?si=BVi5zSvOiXTf1t6i\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/3&#8243;]<span class=\"pix-badge-element h6 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1725049792819  \" style=\" \"><span class=\"text-white\" style=\"\">CANAL PRESENCIAL:<\/span><\/span><\/span>[vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Sede Administrativa:<\/strong>\n\n<b>Direcci\u00f3n:<\/b> Calle 26 No. 69-76, Edificio Elemento, Torre AIRE \u2013 piso 3 -Bogot\u00e1 D.C. Colombia, en horario de lunes a viernes de 7:00 am a 4:30 pm. (Jornada continua).\n\n<a href=\"https:\/\/www.umv.gov.co\/portal\/agendamiento-citas-presenciales\/\" rel=\"noopener\"><strong>Clic Aqu\u00ed para agendar una cita presencial<\/strong><\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_zigzag][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/3&#8243;]<span class=\"pix-badge-element h6 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1725049802795  \" style=\" \"><span class=\"text-white\" style=\"\">CANAL TELEF\u00d3NICO:<\/span><\/span><\/span>[vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]La entidad presta el servicio a la ciudadan\u00eda a trav\u00e9s de la l\u00ednea (+57) 601-3779555 Ext. 1001 &#8211; 1002 la cual es atendida por el equipo de Atenci\u00f3n al Ciudadano de \u00a0de lunes a viernes de\u00a0\u00a07:00 am\u00a0 a 4:30 pm (Jornada continua).\n\n&nbsp;\n\nL\u00ednea de Servicio <strong><u>195<\/u><\/strong>, la UAERMV articula este canal con el Distrito Capital, a trav\u00e9s del cual la ciudadan\u00eda puede acceder y obtener la informaci\u00f3n de su inter\u00e9s.[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_zigzag][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/3&#8243;]<span class=\"pix-badge-element h6 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1725049811316  \" style=\" \"><span class=\"text-white\" style=\"\">CANAL ESCRITO:<\/span><\/span><\/span>[vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]La entidad presta servicio a la ciudadan\u00eda en la Sede Administrativa Calle 26 No. 69-76, Edificio Elemento, Torre AIRE &#8211; piso 3 -Bogot\u00e1 D.C. Colombia, en el horario de lunes a viernes de\u00a0\u00a07:00 am a 4.30 pm\u00a0 (Jornada continua)., a trav\u00e9s de la ventanilla de correspondencia, se reciben solicitudes escritas por parte de la ciudadan\u00eda y se radican en la ventanilla que la Entidad dispone para esto.[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_zigzag][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column][vc_tta_accordion section_title_tag=&#8221;h6&#8243; style=&#8221;outline&#8221; color=&#8221;mulled-wine&#8221; active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Pasos para acceder al Chat Virtual&#8221; tab_id=&#8221;1653520312190-4e8f03a2-b287&#8243;][vc_column_text]<center><a href=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat3.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-33343 size-medium\" src=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat3-300x300.jpg\" alt=\"Paso 4 Chat Virtual\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat3-300x300.jpg 300w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat3-1024x1024.jpg 1024w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat3-150x150.jpg 150w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat3-768x768.jpg 768w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat3-560x560.jpg 560w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat3.jpg 1080w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><a href=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-33341 size-medium\" src=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat1-300x300.jpg\" alt=\"Paso 6 Chat Virtual\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat1-300x300.jpg 300w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat1-1024x1024.jpg 1024w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat1-150x150.jpg 150w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat1-768x768.jpg 768w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat1-560x560.jpg 560w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat1.jpg 1080w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><a href=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-33342 size-medium\" src=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat2-300x300.jpg\" alt=\"Paso 5 Chat Virtual\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat2-300x300.jpg 300w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat2-1024x1024.jpg 1024w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat2-150x150.jpg 150w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat2-768x768.jpg 768w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat2-560x560.jpg 560w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat2.jpg 1080w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><a href=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat6.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-33346 size-medium\" src=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat6-300x300.jpg\" alt=\"Paso 1 Chat Virtual\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat6-300x300.jpg 300w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat6-1024x1024.jpg 1024w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat6-150x150.jpg 150w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat6-768x768.jpg 768w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat6-560x560.jpg 560w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat6.jpg 1080w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><a href=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat4.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-33344 size-medium\" src=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat4-300x300.jpg\" alt=\"Paso 3 Chat Virtual\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat4-300x300.jpg 300w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat4-1024x1024.jpg 1024w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat4-150x150.jpg 150w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat4-768x768.jpg 768w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat4-560x560.jpg 560w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat4.jpg 1080w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><a href=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat5.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-33345 size-medium\" src=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat5-300x300.jpg\" alt=\"Paso 2 Chat Virtual\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat5-300x300.jpg 300w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat5-1024x1024.jpg 1024w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat5-150x150.jpg 150w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat5-768x768.jpg 768w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat5-560x560.jpg 560w, https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/06\/chat5.jpg 1080w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/center>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/3&#8243;]<span class=\"pix-badge-element h6 d-inline-flex mr-1 \"  ><span class=\"badge font-weight-bold secondary-font  bg-secondary  vc_custom_1725049821627  \" style=\" \"><span class=\"text-white\" style=\"\">CANAL VIRTUAL:<\/span><\/span><\/span>[vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<strong>P\u00e1gina web\u00a0 <\/strong><a href=\"http:\/\/www.umv.gov.co\"><strong>www.umv.gov.co<\/strong><\/a>\n<ul>\n \t<li>A trav\u00e9s del formulario de peticiones Sistema Distrital para la Gesti\u00f3n de Peticiones Ciudadanas \u201cBogot\u00e1 te Escucha\u201d las 24 horas: <a href=\"https:\/\/www.umv.gov.co\/portal\/pqrsfd\/\">https:\/\/www.umv.gov.co\/portal\/pqrsfd\/<\/a><\/li>\n \t<li><strong>Chat virtual<\/strong> De lunes a viernes de\u00a0\u00a07:00 am a 1:00 pm\u00a0\u00a0y de 2:00 pm\u00a0\u00a0a 4:30 pm. <a href=\"https:\/\/www.umv.gov.co\/portal\/\">https:\/\/www.umv.gov.co\/portal\/<\/a><\/li>\n<\/ul>\n<div class=\"row bs-shortcode-row bs-shortcode-row-2-column\">\n<div class=\"col-xs-6 bs-shortcode-col\" data-mce-contenteditable=\"true\">\n\nTambi\u00e9n puede contactarse con nosotros a trav\u00e9s de los siguientes correos:\n\n<strong>Correo electr\u00f3nico institucional:<\/strong> <a href=\"about:blank\">atencionalciudadano@umv.gov.co<\/a>\n\n<strong>Correo Defensor del Ciudadano:<\/strong> <a href=\"about:blank\">defensor.ciudadano@umv.gov.co<\/a>\n\n<strong>Correo Denuncias corrupci\u00f3n: <\/strong><a href=\"mailto:denuncias.corrupcion@umv.gov.co\">denuncias.corrupcion@umv.gov.co<\/a><\/div>\n&nbsp;\n\n&nbsp;\n\n<strong>Redes Sociales Institucionales:<\/strong>\n\n<strong>\u00a0Facebook: <\/strong><a href=\"https:\/\/www.facebook.com\/unidadde.mantenimientovial\" target=\"_blank\" rel=\"noopener\">@unidadde.mantenimientovial<\/a>\n\n<strong>Instagram:<\/strong> <a href=\"https:\/\/instagram.com\/umv.bogota\" target=\"_blank\" rel=\"noopener\">@umv.Bogota<\/a>\n\n<strong>Twitter:<\/strong> <a href=\"https:\/\/twitter.com\/umvbogota\" target=\"_blank\" rel=\"noopener\">@UMVbogota<\/a>\n\n<strong>\u00a0YouTube:<\/strong> <a href=\"https:\/\/www.youtube.com\/@UMVBogota\" target=\"_blank\" rel=\"noopener\"><u>https:\/\/www.youtube.com\/user\/UMVBOG<\/u><\/a>\n\n&nbsp;\n\n<strong><a class=\"mr-3\" title=\"Ir a Pol\u00edtica de privacidad y condiciones de uso\" href=\"https:\/\/www.umv.gov.co\/portal\/politica-de-confidencialidad-y-terminos-de-uso\/\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica de t\u00e9rminos de uso<\/a>\u00a0\u00a0 \u00a0\u00a0 \u00a0 \u00a0<a href=\"https:\/\/www.umv.gov.co\/portal\/wp-content\/uploads\/2023\/09\/01_egti-di-002_v6_politica_de_proteccion_y_tratamiento_de_datos_personales.pdf\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica de protecci\u00f3n de datos personales<\/a>\u00a0\u00a0\u00a0 \u00a0\u00a0 \u00a0 \u00a0\u00a0<a class=\"mr-3\" title=\"Pol\u00edtica de derechos de autor\" href=\"https:\/\/www.umv.gov.co\/portal\/bs-homepage-1-default\/politica-de-derechos-de-autor\/\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica de derechos de autor<\/a><\/strong> \u00a0 \u00a0 <strong><a class=\"mr-3\" title=\"Mapa del sitio\" href=\"https:\/\/www.umv.gov.co\/portal\/mapa-del-sitio\/\" target=\"_blank\" rel=\"noopener\">Mapa del Sitio<\/a><\/strong><\/div>[\/vc_column_text][\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row pix_particles_check=&#8221;&#8221;][vc_column][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=&#8221;&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]Sede Administrativa: Direcci\u00f3n: Calle 26 No. 69-76, Edificio Elemento, Torre AIRE \u2013 piso 3 -Bogot\u00e1 D.C. Colombia, en horario de lunes a viernes de 7:00 am a 4:30 pm&#8230;.","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-18147","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/pages\/18147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/comments?post=18147"}],"version-history":[{"count":3,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/pages\/18147\/revisions"}],"predecessor-version":[{"id":54818,"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/pages\/18147\/revisions\/54818"}],"wp:attachment":[{"href":"https:\/\/www.umv.gov.co\/portal\/wp-json\/wp\/v2\/media?parent=18147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}